- Last Updated: 17 August 2023
- 1. Returns and Exchanges
- Thank you for shopping at Confident Publications. We strive to provide high-quality books and products, and we want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
- 2. Eligibility for Returns and Exchanges
- To be eligible for a return or exchange, your item must be in the same condition that you received it and in its original packaging.
- Books, once purchased, cannot be returned or exchanged unless they are damaged or defective upon receipt.
- 3. Damaged or Defective Items
- In the rare event that you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will assess the issue and provide guidance on how to proceed.
- We may request photos of the damaged or defective item to expedite the resolution process.
- 4. Process for Returns and Exchanges
- To initiate a return or exchange, please contact us at [confidentpublicationsedu@gmail.com] or [+880 1994-662901] within 3 days of receiving your order.
- Our customer support team will guide you through the return or exchange process, including providing you with a return address if necessary.
- 5. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
- 6. Shipping Costs
- If the return or exchange is due to a damaged or defective item, we will cover the shipping costs.
- In other cases, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- 7. Non-Returnable Items
- We do not accept returns or exchanges for gift cards, downloadable products, or items that are not in their original condition or are damaged due to misuse or negligence.
- 8. Contact Us
- If you have any questions about our return and refund policy, please contact us at [confidentpublicationsedu@gmail.com] or [+880 1994-662901].
- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
6. Shipping Costs
- If the return or exchange is due to a damaged or defective item, we will cover the shipping costs.
- In other cases, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
7. Non-Returnable Items
- We do not accept returns or exchanges for gift cards, downloadable products, or items that are not in their original condition or are damaged due to misuse or negligence.
8. Contact Us
- If you have any questions about our return and refund policy, please contact us at [confidentpublicationsedu@gmail.com] or [01741009400].